Our Commitment to Quality
We are committed to being a customer driven organization and believe that you as our students have the right to expect services of the highest quality. We are here for one purpose only - to serve you - your needs are our business and we ensure that your needs are met with excellent service.
You can expect the following standards of customer service from all our staff:
| Types of Requests & Services | Standards |
|---|---|
| Written enquiries | Acknowledge within 2 working days, and if follow-up is required,reply within 5 working days from date of enquiry. |
| Feedback and complaints | Acknowledge within 2 working days, and if investigation is required, address within 21 working days from date of complaint / feedback. |
| Request for refund | Refund within 7 days from date of notice. |
| Request for transfer OR withdrawal |
Reply within 7 working days from date of request. |
| Student leave application | Reply within 3 working days from date of application. |
| Examination results | Release within 3 months from date of examination. |
| Appeal of examination results | Release within 4 weeks from date of appeal. |