Overview

This Certificate in Retail offers clear training pathways for individuals who want to acquire the relevant skills. This includes training in specialised areas, which will enable you to maximise career opportunities by gaining the right skills to be a skilled retailer.

Modules

1. Adapt to Change
2. Productivity Improvement
3. Workplace Communication
4. Service Leadership
5. Service Challenges
6. Lead for Service Excellence

Modules

• 1. Improve Operational Effectiveness

  Course overview:

  • Apply emotional intelligence to reflect on own work performance, leadership style and behaviours, and identify professional development opportunities for self to work with others effectively at the workplace.
  • Collaborate with the senior leadership team to develop implementation plans to carry out strategic priorities and directions of the organisation
  • Develop effective communication channels and processes to enhance team’s performance.
  • Consult with the stakeholders to develop effective organisational communication channels.
  • Recommend effective communication strategies to engage the customers ethically and responsibly to promote organisation’s activities, services and programmes.

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  Who should attend?

  Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.

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  Entry Requirement

  Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

  Training Hours16:0 Hours

  Assessment Hours2:0 Hours

  Assessment Method

  Case Study and/or Written Assignment

  E-Learning

  Students are required to complete e-Learning as part of the requirements of this module.

  Mode of DeliveryFace-to-face and e-Learning

  Course Fee$578.00 + 8% GST

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  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$578.00	S$624.24	S$219.64	S$335.24

• 2. Hard Floor Cleaning

  Course overview:

  Test course

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  Who should attend?

  Test course

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  Entry Requirement

  Test course

  Training Hours16:0 Hours

  Assessment Hours0:0 Hours

  Assessment Method

  Test course

  E-Learning

  Test course

  Mode of Deliverytest

  Course Fee$295.00 + 8% GST

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  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$295.00	S$318.60	S$112.10	S$171.10

• 3. Developing People in the Workplace

  Course overview:

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  Who should attend?

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  Entry Requirement

  Training Hours16:0 Hours

  Assessment Hours2:0 Hours

  Assessment Method

  E-Learning

  Mode of Deliveryerert

  Course Fee$150.00 + 8% GST

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  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$150.00	S$162.00	S$57.00	S$87.00

Graduation Requirement and Award

To pass all 6 modules in order to be awarded the WSQ Certificate in Retail (Retail Operations).

Learners can complete the modules individually but will not be awarded the Certificate.

Teacher : Student Ratio - :

Miscellaneous Fees

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