Overview

This Diploma will equip the learners with the technical skills and competencies to manage and improve efficiency in the Environmental Services business operations to achieve the organisation’s strategic plans and goals.

Modules

1. Manage Resources
2. Manage Finance
3. Improve Process Optimisation
4. Manage Customers
5. Improve Operational Effectiveness
6. Improve Environmental Management System
7. Automate for Productivity

Modules

• 1. Manage Resources

  Course overview:

  • Determine resource needs to ensure successful implementation of business function strategy.
  • Develop resource management allocation plans to determine sufficiency and optimal utilisation of the organization.
  • Monitor and review resource usage to determine sufficiency and optimal utilisation of resources.
  • Review the organisation’s strategic plans to consider various life-cycles and ongoing trends.
  • Propose organisational strategies and policies and present to management for endorsement.
  • Propose solutions to gaps and areas of improvement to further enhance organisational systems and processes.

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  Who should attend?

  Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.

  ---

  Entry Requirement

  Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

  Training Hours16:0 Hours

  Assessment Hours2:0 Hours

  Assessment Method

  Case Study and/or Written Assignment

  E-Learning

  Mode of DeliveryFace-to-face

  Course Fee$578.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$578.00	S$624.24	S$219.64	S$335.24

• 2. Manage Finance

  Course overview:

  • Demonstrate the facilitation of the organisation’s financial management processes and systems in compliance with relevant regulatory requirements.
  • Develop short-term financial needs and financial priorities based on organisation’s financial performance and needs.
  • Provide short-term and long-term financial recommendations which are aligned with organisation’s financial priorities

  ---

  Who should attend?

  Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in as supervisory or team management role, or aspiring to that role.

  ---

  Entry Requirement

  Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

  Training Hours16:0 Hours

  Assessment Hours2:0 Hours

  Assessment Method

  Case Study and/or Written Assignment

  E-Learning

  NA

  Mode of DeliveryFace-to-face

  Course Fee$578.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$578.00	S$624.24	S$219.64	S$335.24

• 3. Improve Process Optimisation

  Course overview:

  • Evaluate business function performance to identify and develop opportunities for process improvement.
  • Develop plans for the implementation of improvements and optimisation of processes.
  • Determine and deploy resources as required for enhancement of processes to be optimised.

  ---

  Who should attend?

  Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.

  ---

  Entry Requirement

  Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

  Training Hours16:0 Hours

  Assessment Hours2:0 Hours

  Assessment Method

  Case Study and/or Written Assignment

  E-Learning

  NA

  Mode of DeliveryFace-to-face

  Course Fee$578.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$578.00	S$624.24	S$219.64	S$335.24

• 4. Manage Customers

  Course overview:

  • Explain the importance and purpose of integrating the Customer Relationship Management approach within the organisation’s service processes.
  • Formulate an effective Customer Account Management Framework that provides the organisation a more integrated approach to measure and evaluate customers’ needs and satisfaction levels.

  ---

  Who should attend?

  Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.

  ---

  Entry Requirement

  Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

  Training Hours16:0 Hours

  Assessment Hours2:0 Hours

  Assessment Method

  Case Study and/or Written Assignment

  E-Learning

  Students are required to complete e-Learning as part of the requirements of this module.

  Mode of DeliveryFace-to-face and e-Learning

  Course Fee$578.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$578.00	S$624.24	S$219.64	S$335.24

• 5. Improve Operational Effectiveness

  Course overview:

  • Apply emotional intelligence to reflect on own work performance, leadership style and behaviours, and identify professional development opportunities for self to work with others effectively at the workplace.
  • Collaborate with the senior leadership team to develop implementation plans to carry out strategic priorities and directions of the organisation
  • Develop effective communication channels and processes to enhance team’s performance.
  • Consult with the stakeholders to develop effective organisational communication channels.
  • Recommend effective communication strategies to engage the customers ethically and responsibly to promote organisation’s activities, services and programmes.

  ---

  Who should attend?

  Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.

  ---

  Entry Requirement

  Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

  Training Hours16:0 Hours

  Assessment Hours2:0 Hours

  Assessment Method

  Case Study and/or Written Assignment

  E-Learning

  Students are required to complete e-Learning as part of the requirements of this module.

  Mode of DeliveryFace-to-face and e-Learning

  Course Fee$578.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$578.00	S$624.24	S$219.64	S$335.24

• 6. Improve Environmental Management System

  Course overview:

  • Explain the effects of the EMS Regulations and the Industry Codes of Practices and Standards.
  • Perform an ‘Environmental Aspects and Impacts’ assessment on the business functions to make an inventory of the hazards and high-risk activities
  • Develop an EMS framework specific to the EVS workplace which will enable the organisation to mitigate environmental risks and eliminate the hazards.
  • Develop the environmental operational controls and monitoring processes to track that the implementation of EMS at the workplace and to take corrective actions if there are non-compliance with the EMS regulatory requirements
  • Develop a training plan to communicate the EMS framework to the employees and to equip them with the competence to carry out their specific environmental responsibilities.

  ---

  Who should attend?

  Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.

  ---

  Entry Requirement

  Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

  Training Hours2:0 Hours

  Assessment Hours2:0 Hours

  Assessment Method

  Case Study and/or Written Assignment

  E-Learning

  NA

  Mode of DeliveryFace-to-face

  Course Fee$200.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$200.00	S$216.00	S$76.00	S$116.00

• 7. Automate for Productivity

  Course overview:

  • Identify manual intensive processes that are inefficient and unproductive but can be automated with ease at the workplace.
  • Select the most efficient and productive automation technologies in the EVS industry to propose to the management for endorsement and approval.
  • Perform suitability tests on the selected automation technologies using relevant automation testing tools
  • Develop an implementation plan to automate the targeted processes in accordance with organisation strategic plans.

  ---

  Who should attend?

  Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.

  ---

  Entry Requirement

  Minimum GCE ‘N’ Levels, or at least 3 years working experience in a supervisory role

  Training Hours14:0 Hours

  Assessment Hours2:0 Hours

  Assessment Method

  Case Study and/or Written Assignment

  E-Learning

  NA

  Mode of DeliveryFace-to-face

  Course Fee$376.00 + 8% GST

  ---

  SSG Training Grant is only applicable to Singaporeans & Permanent Residents, and is subject to approval.

  Full Course Fee Before Funding		Net Course Fee (with GST) Payable By Candidate:
  Before GST	After GST	MCES Singaporeans 40 Years and above SSG Training Grant @ 70%	Singaporeans & PRs 21 Years and above SSG Training Grant @ 50%
  S$376.00	S$406.08	S$142.88	S$218.08

Graduation Requirement and Award

To pass all 7 modules in order to be awarded the WSQ Diploma in Environmental Services (Level 4).

Learners can complete the modules individually but will not be awarded the Diploma.

Teacher : Student Ratio - :

Fees

Registration Fee: S$214 w/GST (S$200 w/o GST)

Course Fee: S$5,564 w/GST (S$5,200 w/o GST)

Miscellaneous Fees

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Course Timetable

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Course Schedule